Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
On-The-Job Responsibilities:
Statewide
Typical Degree: High school diploma or equivalent
Employed as of 2023: 44,467
2033 Projected Openings: 56,542
Entry Level Salary: $28,450
Median Salary: $37,580
Experienced Level Salary: $58,090
Associated Local Workforce Area:
*values presented are at the Local Workforce Area level
Employed as of 2023:
2033 Projected Openings:
Entry Level Salary:
Median Salary:
Experienced Level Salary:
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
Actively looking for ways to help people.
Speaking
Talking to others to convey information effectively.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
The ability to speak clearly so others can understand you.
This page includes information from the O*NET Career Exploration Tools by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY-ND 4.0 license.
This tool was built using publicly available data from the Kentucky Center for Statistics and the United States Bureau of Labor Statistics.