Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
On-The-Job Responsibilities:
Statewide
Typical Degree: High school diploma or equivalent
Employed as of 2022: N/A
2032 Projected Openings: N/A
Entry Level Salary: $30,680
Median Salary: $46,040
Experienced Level Salary: $58,320
Associated Local Workforce Area:
*values presented are at the Local Workforce Area level
Employed as of 2022:
2032 Projected Openings:
Entry Level Salary:
Median Salary:
Experienced Level Salary:
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
This page includes information from the O*NET Career Exploration Tools by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY-ND 4.0 license.
This tool was built using publicly available data from the Kentucky Center for Statistics and the United States Bureau of Labor Statistics.